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Protel and Ariane Systems bring partnership to the next level

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Customers using the protel Hospitality Platform can now benefit from the power of Ariane self-service solutions.



protel__500x500France/Germany – March 5th, 2019 – protel and Ariane Systems are pleased to announce the successful integration of the Ariane Allegro self-service platform to protel.I/O.

Customers utilizing protel.I/O can now upgrade to advanced kiosk and web-based self-service solutions. The integration is available via the protel Services Marketplace and enables clients to add support for Ariane’s self-service products in a few simple steps.

Ariane and protel have a long-lasting partnership with over 300 mutual clients on protel PMS’s enjoying Ariane self-service solutions. It was natural for the two companies to work closely together to ensure that the new protel.I/O integration protocol supported all of the essential features and methods needed to enable frictionless arrival and departure for hotel guests.

“Investing in a new integration with protel to support protel.I/O and the marketplace was an easy decision to make. protel is one of the leading PMS suppliers and adding support for their game-changing, cloud-based PMS platform fully aligns with our strategy to move solutions and integrations to the cloud. Allowing our existing clients to migrate to protel.I/O was also a key driver to prioritize the development effort” -  Michael Zetterlund, Chief Product Officer, Ariane Systems

Ariane’s integration with protel.I/O, using the protel.I/O integration protocol, gives access to all services provided by Ariane. This includes the Allegro Classic solutions for kiosk and online. Support for the upcoming Ariane Cloud platform is scheduled to be added later in 2019.

“It’s been a pleasure working with the protel.IO development team in this integration project. I feel that we have joined the most powerful PMS and kiosk technologies together for the benefit of our existing and future clients. Our different kiosk technologies will all be able to connect smoothly through protel.I/O to enhance the check-in and check-out experience.” – Jonas Kouassi, Director of Operations, Ariane Systems


The seamless connection between the protel PMS and Ariane Allegro self-service software allows guests to check themselves in, make walk-in reservations, create extra keys and check out when they are ready to leave. This includes features like profile updates, automatic room assignment, creating new reservations, posting of charges and viewing the guest folio.

“We have built protel I/O as a cloud­based enterprise hospitality framework, established on the philosophy of Open Integration. protel’s Open Integration strategy empowers Hotel Owners to leverage “best in class” hotel technology solutions by providing a robust API integration platform, documentation, and support via protel Services Marketplace. Powerful guest-experience enhancing technology, such as the latest self-serving solutions from Ariane is now, thanks to the protel Services Marketplace,  “just a few clicks” away for tens of thousands of happy PMS customers.” - Pete Simpson, SVP Business Technology, protel

Visitors to the ITB exhibition, March 6th to 10th 2019 in Berlin, can learn more about the solution and test the integration for themselves at the protel booth (hall 8.1, booth 103), or learn more about the extensive range of self-service solutions offered by Ariane in hall 7.1c, booth 104.


About Ariane Systems | Enabling guest check-in experiences
Ariane Systems is the world’s leading provider of self check-in / check-out technology solutions for the hospitality industry. Founded in 2001 by Michel Lavandier and Laurent Cardot, Ariane now has more than 3,000 installations running at hotel properties in over 25 countries. Numerous hotel chains utilize Ariane’s electronic kiosk, mobile, and web solutions to streamline the guest arrival and departure process. These include B&B Hotels, Jurys Inn, Scandic, Hyatt, MGM, Radisson Red, and Louvre Hotels, among many others. With corporate headquarters based in Paris, France, Ariane Systems maintains regional offices in North America, UK, Germany, Spain, Benelux and Scandinavia.

For more information, please visit www-n31f6.hosts.cx.

About protel | Hotel software made in Germany

protel is the hotel PMS and platform pioneer with over 14,000 hotel customers in 90+ countries. protel's new enterprise hospitality platform - consisting of an enterprise service bus called protel.I/O and a multi-hotel solution called protel CENTRAL - is a breakthrough for the industry. It's the only technology that allows hotels with multiple integrations to aggregate all specialist technology behavior to a central level, thus creating a secure, vendor-neutral, open infrastructure to store, access, integrate and use their data from any guest touchpoint in real time. As a result, hotel CEO's, CIO's and CMO's can take control of their technology infrastructure and create best of breed ecosystems that deliver best-in-class guest experiences. protel's global headquarters were established 24 years ago in Dortmund, Germany and U.S. headquarters are in Atlanta, Georgia.

Further information: www.protel.io

Jeremy Armes
Director of Marketing, protel
Phone: +49 231 915 930

Michael Zetterlund
Chief Product Officer, Ariane Systems
e-mail: mzetterlund@ariane.com